People

Philip Anthony Enopia Oct 23rd, 2020 People

Transcom Tayo Stories in the Time of Pandemic - CJ

CJ Aparicio is a supervisor in our Iloilo site. She was part of the site’s skeletal workforce during the Enhanced Community Quarantine (ECQ) in March and eventually transitioned to working at home when the company started transitioning to alternative work arrangements as a business intervention to the ongoing pandemic.

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Philip Anthony Enopia Oct 9th, 2020 People

Transcom Tayo Stories in the Time of Pandemic - Hazel

Hazel Joy Magbanua is a Customer Service Representative from Transcom Pasig. She has been with Transcom for four years and was recently promoted to CSR - Real-Time Analyst.

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Philip Anthony Enopia Sep 11th, 2020 People

Transcom Tayo Stories in the Time of Pandemic - Andrea

Andrea Zarah “Andeng” Alcantatra, a Team Leader in our Ayala 30th site shared her experience as part of the skeletal workforce during the Enhanced Community Quarantine in Manila that lasted from March to April.

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Peter Tetlow May 19th, 2020 People

Agent Experience: Using the right levers to improve AX

When improving agent experience, there are two phases to consider: the onboarding process and the ongoing care and experience of the agent. During each of these phases you can use specific levers to improve the agent experience.

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Peter Tetlow May 18th, 2020 People

Agent Experience: Challenges and opportunities

Agent experience is one of the most critical subjects for any company offering customer experience (CX) expertise - such as Transcom. What are the key challenges to creating a great agent experience? Here are a few of the key ones.

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Helene Ruda Jan 16th, 2020 People

Transcom Named A Top 100 Company to Watch for Remote Jobs in 2020

For the second consecutive year, Transcom is proud to have been recognized on FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2020 Once again, Transcom has bee...

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Silvia Garcia Campo Jul 2nd, 2019 People

Transcom Spain wins the Platinum Contact Center Award 2019 for the Best Employee Experience

Transcom has been recognized with the Platinum Contact Center Award 2019 in the Best Employee Experience category, granted by the Contact Center Magazine.

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Juan Brun Feb 1st, 2019 People

Transcom obtains the Top Employer Spain 2019 certification

For the second consecutive year, Transcom has achieved the Top Employer Spain certification for its exceptional employee offerings, and is officially recognized as a reference employer. ...

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Helene Ruda Jan 22nd, 2019 People

Transcom named to the 2019 list of Top Companies with Remote Jobs by FlexJobs

Transcom Work From Home Jobs For the first time, Transcom is listed on the annual FlexJobs list of top companies with remote jobs, with spot 16 out of 100 listed companies. The list is b...

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Gianluca Gemma Jul 4th, 2018 People

Open house when Transcom Pula turns eight

Transcom celebrated the 8th anniversary of our Pula office in Croatia on June 7th with an open house day for friends and family. Local charities and authorities were also invited, includi...

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