Transcom Portugal: Strengthening relationships while embracing new business approaches
Transcom Portugal has supported clients in the energy market for quite a while now, providing services ranging from commercial lines to back office support. Since its entry into this extremely competitive industry, one of our clients has managed to grow consistently, reaching 10% market share in a few months. Our client’s business strategy is based not only on offering an alternative to the traditional providers, with a fast response time to customers’ requests and demands, but also on the quality of its customer service. This is where Transcom came in one year ago. Based on the success of this partnership with our client, in the area of contact center based customer care, Transcom was recently asked to manage front office customer service in stores based in Oporto and Lisbon, strengthening and deepening our existing relationship with the client. The stores are an important part of our client’s strategy to be closer to its customers and potential customers, in order to consolidate and grow its market position as well as strengthen its service quality and brand image. Therefore, on July 8, we added another component to Transcom Portugal’s business operations: Two stores were inaugurated, totally managed by Transcom, with the goal of improving the experience of our client’s customers.