Transcom at CCW 2014 to showcase how we improve our clients’ business performance
The Call Center World (CCW) is the largest event of the customer service, communication and call center business in Europe. This year’s edition took place in Berlin from 17th to 20th of February. 7600 visitors and customer service experts attended the fair to exchange knowledge, take part in interesting discussions and get informed about the latest innovations in the call center industry. Of course, Transcom could not miss such an important event in the European region. An enthusiastic group of colleagues from Transcom sites in Germany, Italy and the Netherlands proudly represented Transcom at our booth to present our services and the outstanding customer experience we deliver every day to our clients’ customers.
Janine Jakobi, Business Manager and Michael Steinhilb, Team Leader from Transcom Rostock at CCW in Berlin.[/caption]The aim was to inform the market about our value proposition by showcasing how Transcom uses the synergies that derive from our global approach and presence to improve our clients’ business performance. In all our sites worldwide, we leverage our ability to replicate best practices and operating models in every industrial sector in order to exploit our global synergies without sacrificing local flexibility and customization. To achieve these targets, we continue to invest in innovations. We have formed strategic partnerships with the main players in the ICT (Information and Communications Technology) market to ensure that our clients have access to the most comprehensive multi-channel communication platforms available. As a result, we can fully satisfy all mobile access needs through traditional and social channels. Then, we focus all the activities on our main objective: to help our clients improve their business performance and customer experience. Their goals are our goals.